Frequently Asked Questions
You’ve got questions, we’ve got answers!
1. What is a Cloud 9 Account & why do I need one?
Your Cloud 9 Account is your personal profile. Every guest attending Jam Cruise 18 is required to have an account in order to check in. If you have attended Jam Cruise before, you already have an account & can log in HERE. If you are a first timer, register now.
Your Cloud 9 Account Allows You To:
- Book a reservation
- Make payments
- Add or change your guest
- Provide any dietary or medical needs
- Add travel insurance
- Track your trip history
- Offset your carbon emission
- Donate to Positive Legacy
2. What is a Pre-book Token?
A Pre-book “Token” is your $250 deposit which will be applied to your booking during Cabin Selection May 9-11, 2022. You will receive a unique Token code that will go live at a specific time during these dates and will allow you to choose your cabin. If you purchased more than one Pre-book, you will receive one Token for each. Only one cabin can be booked per Token and Tokens are non-transferable.
3. When can I make a reservation if I didn’t purchase a Pre-book?
The Public On Sale for Jam Cruise will be May 12, 2022. All cabins are sold on a first come, first served basis. We encourage you to be ready to book at the time of the On Sale so you don’t miss out!
4. Where do I go to book my cabin?
5. Am I able change my cabin type?
Jam Cruise does not allow for any cabin downgrades. However, you can upgrade your cabin if there is any availability. Log into your Cloud 9 account to join the Upgrade List.
6. Can I bring my kids?
7. I am traveling alone, are there any single occupancy rates available?
There are no single rates available for Jam Cruise 18. However, you are absolutely able to book a double occupancy room and attend alone. (In this case, you pay the full double occupancy rate of the cabin and have it to yourself.) Or, you can book into a single spot through our Cruisin’ Solo Program where you will be paired up with other solo cruisers.
8. Are reservations transferable?
Yes, but fees may apply. Click HERE for all information regarding reservation name changes.
9. What if I can no longer attend?
10. What methods of payment are accepted?
The initial deposit must be paid by credit card at the time of booking.
- Jam Cruise 19 accepts major credit cards including Visa, MasterCard, Discover, and American Express.
- You can also enroll in our ACH Program and use a bank account to set up automatic payments.
11. How do I make a payment?
Jam Cruise offers two payment options: pay in full or automatic billing. During the reservation process, you will choose which option works best for you. You can opt in to automatic billing and let us take care of everything or pay in full so it’s just smooth sailing from now until Jam Cruise. See full details about our Payment Plan.
12. Can I still participate in automatic billing if I don’t have a Credit Card?
Anyone with a bank account can participate in the ACH automatic billing program. Just fill out the form HERE and we will take care of the rest!
13. Does Jam Cruise automatically charge my credit card on the payment due dates?
Yes, we will automatically charge the credit card on file if you opt in to the payment plan. A late payment fee of $35 will be applied to reservations that do not meet the payment due dates.
1. What time will the music be playing?
Music will kick off with a sail away party on the first day of the cruise, continuing nearly until dawn. Once Jam Cruise is at sea, music begins daily around 11:00 AM on the pool deck and essentially goes around the clock.
2. How many shows will each band be playing?
Most bands onboard will be performing two scheduled shows, however bands with an (*) will only be performing one show. Plus, who knows what other jam sessions might arise in the Jam Room!
3. Are we allowed to decorate our cabin doors onboard the ship?
Yes! We are excited to bring back door decorating. The dimensions for the cabin doors are approximately 78″ tall and 26″ wide. However, if a guest damages their cabin or cabin door from decorations, they will be subject to fines from MSC. Please respect the ship!
4. Is there a dress code on the ship?
Think Jam Cruise casual while aboard; however shirts and shoes are required in restaurants. Jam Cruise will feature different theme nights, so you’ll want to be sure to pack a special costume for each! Make sure to check out this year’s theme nights HERE!
5. In addition to the shows, will there be any activities?
Jam Cruise feels it’s important for those sailing with us to experience things they wouldn’t otherwise be a part of, like music workshops, autograph signing sessions, fan friendly events and many other forms of non-music entertainment. Make sure to check out the activities as they are announced HERE! Positive Legacy, Cloud 9’s non-profit arm, will be organizing a service project in part for artists and fans alike to participate in to benefit the communities visited.
6. When will the music schedule be available?
The complete music schedule will be released closer to the event. Stay tuned for more details!
7. When will merchandise go on sale?
The official Jam Cruise 19 Merchandise Store will open on the first night of sailing and remain open everyday while supplies last. Items sell out fast – check the schedule for the exact location and hours so you don’t miss out!
8. Will merchandise be available after the event ends?
9. How can I participate with Positive Legacy?
Positive Legacy coordinates environmental and humanitarian service projects down in Mexico servicing the local communities. Make a donation when booking your room and stay tuned for more information regarding this year’s programs and initiatives.
10. What is a Carbon Offset?
By purchasing a Carbon Offset, you are offsetting the emissions from your personal travel to the event (your carbon footprint). Trees, Water & People carbon offsets not only offer an opportunity to reduce your environmental impact, but also curb deforestation rates, improve the health of families, and support our efforts to protect and conserve natural resources in Central America and Haiti.
1. What is included with my fare?
Access to all of the music, a FIVE night stay in the cabin of your choice, all meals in the main dining rooms, select restaurants, non-carbonated beverages (water, non-speciality coffee, tea, juices, etc.) and use of the ship’s pools and fitness center.
2. What is not included in my fare?
Transportation to/from PortMiami, shore excursions, sightseeing, meals ashore, meals in speciality and à la carte restaurants, wine, beer, liquors, cocktails, sodas, bottled/mineral water, laundry, medical expenses, spa, beauty salon, casino, gaming, onboard shopping and all other items of a personal nature.
*In the event that the cost of fuel increases between now and the time Jam Cruise 18 sails, a fuel surcharge will be imposed onto Jam Cruise 18, LLC from MSC Cruises. The fuel surcharge will be added to each passenger, not to exceed $30 per passenger. The surcharge will be applied to the passenger’s cabin costs and must be paid in full by January 5, 2020 in order to board the ship for Jam Cruise 18. All passengers will be notified via email if such a fuel surcharge will be added to the cost of the cabin. If such a fee is imposed, the credit card on file for the primary guest will be charged.
3. How many meals are included each day?
Breakfast, lunch, and dinner plus several late night food options are all included. Food is available nearly around the clock.
4. Will vegetarian, vegan, & gluten-free options be available?
Yes. The MSC Divina has a variety of food available to guests with various dietary needs. There will be vegetarian, vegan, & gluten-free options available at all meals. If you haven’t already, please update “Your Profile” by logging into your Cloud 9 Account and completing the Dietary Request field box.
5. What will I need money for once onboard?
While onboard, all alcohol and soft drinks (not including tea, coffee & juices) will be charged to your Cruise Card. Upon check-in, you will establish credit for your Cruise Card by either putting down a $150 cash deposit per person, $250 per family or putting a Visa, MasterCard, Discover, or American Express on file.
6. Are there ATMs onboard?
No. There are no ATMs onboard the Divina. Plan ahead if you might want to gamble in the casino or use cash at the port stops. A cash advance service is available if a credit card has been registered with your onboard account. This can only be done in the onboard currency (euro or US dollars, depending on the itinerary), for a fee, set according to the itinerary.
7. Is there WiFi on the ship?
For those of you who cannot leave the “real” world behind, there is an Internet Café that is open 24 hours located Deck 5, Mid ship. Rates will be available onboard. Wireless access is also throughout the ship and can be accessed by purchasing an Internet package on your mobile device, laptop or tablet.
8. What different amenities can I enjoy on the ship?
- Fitness center with jogging track, table tennis, swimming pools, and yoga will be offered onboard!
- Full service Spa and Salon*
- Casino offering slot machines, craps, blackjack, roulette, poker, and bingo*
- Laundry Services*
- Internet Cafe*
*additional charge once onboard
9. What can we do when we get off the ship?
The MSC Divina offers many land excursions while in port. Go parasailing, scuba diving, snorkeling and more. Packages will be available through your MSC account and onboard.
10. Can I watch television or movies in my cabin?
Yes. All staterooms are furnished with televisions. Check out our very own Jam Cruise TV or catch a movie while you are in your cabin.
11. Are hair dryers provided?
Yes. Suites contain a hand held dryer; all other cabins have hair dryers in the desk drawer.
12. In case of an emergency, how can I be contacted on the ship?
While the ship is at sea, guests can be contacted by telephone via the ship’s radio office or MSC Guest Relations. Call sign and telephone are given below. Please note that satellite communication is very expensive. To contact the ship, dial the appropriate code followed by the relevant ship number.
Emergency Phone Number (which can only be dialed from a satellite phone) is Dialing Code: (+00) 870 , Number: 765 097 163.
MSC Guest Relations: 1-877-665-4655 and will need to provide the Ship Name, Sailing Date, Name of Guest and Booking Number.
1. What documents do I need?
Since you will be visiting foreign countries, Cloud 9 Travel Team strongly recommends getting a passport to attend Jam Cruise. Passengers without passports can use an original (no photocopies – must have a raised seal) birth certificate and a valid government issued ID to board the ship. If you have questions regarding your travel documents, you should contact Customs and Border Patrol HERE.
All foreign travelers should check with their local authorities to confirm that you have the appropriate travel documents required.
BE SURE YOU DO NOT PACK YOUR TRAVEL DOCUMENTATION, MEDICATION, OR OTHER IMPORTANT ITEMS IN ANY BAG YOU PLAN TO CHECK UPON ARRIVAL AT THE PORT, AS BAGS MAY TAKE UNTIL 10PM TO ARRIVE AT YOUR CABIN.
2. What is an MSC Account?
Your MSC Account is what you will use access the online check-in with the cruise, print your eDocs and luggage tags, and where you can check out all the different onboard extras available prior to boarding. You will be receiving more information on how to create an MSC Account and your booking number closer to the event.
3. Is airfare included in the cost of the cabin?
No. All passengers are responsible for booking their own airfare.
4. When do we board the ship?
Check-in on January 7, 2020 will begin at 11am and boarding should begin at approximately 1pm. You should plan to be on board by 5pm. Jam Cruise will set sail at 7:00 PM. NO EXCEPTIONS. We highly recommend Jam Cruisers to fly in the night before, don’t get left on shore!
5. What time do we return?
On January 12, 2020, disembarkation is scheduled to begin at approximately 7:00 AM.
6. When should I schedule my departing flights?
If scheduling flights from Miami for the day the ship returns, MSC recommends booking a flight that departs after 12:30 PM to allow enough time to get off the ship and pass through customs. If flying from Fort Lauderdale please schedule flights after 1:30 PM. This is MSC’s recommendation and they will not be held responsible for anyone who misses a flight. Book at your own risk.
7. Where can I stay if I will be in Miami before or after the event?
Stay at one of our official Jam Cruise hotels that have been carefully selected for your convenience. Click HERE for more information on our official hotels.
8. How do I get to and from PortMiami?
It is up to you to organize your own transportation to and from PortMiami. You can find more details regarding the Port HERE.
9. How far is PortMiami from Miami International Airport?
The drive is approximately 30 minutes, depending on traffic. Plan accordingly!
10. Will there be wheelchairs available on board and at port?
There will be a number of wheelchairs available at port, exclusively for embarkation and disembarkation. If you require regular use of a wheelchair, please contact MSC’s supplier Special Needs at Sea.
11. Can we bring our own alcohol on the ship?
No. MSC Divina does not permit any food or beverage to be brought onboard. Any alcohol found will be confiscated or thrown away. Alcoholic beverages will not be sold or served to anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone. Alcoholic beverages purchased in the ship’s gift shops or in ports of call will be retained by MSC Divina until the end of the voyage.
12. How many pieces of luggage can I bring?
There is no limit to how many bags you are allowed to bring onboard, however be mindful that storage space in cabins is very limited. Both carry on and checked bags must go through security. Make sure your luggage is tagged with the MSC luggage tags you will need to print out from your MyMSC Account.
13. What should I pack?
Weather out at sea this time of year is generally warm, but since shows will be taking place outdoors, there is always a chance of it being cool. We suggest bringing some warm clothing just to be on the safe side. Other than that, anticipate wearing t-shirts and shorts pretty much the entire time. Here’s some things you should pack:
- Sunglasses / Hat
- Sunscreen / Aloe
- Re-useable Bottle / Cup
- Rain Gear
- Warm Clothes
- Ear Plugs
- Yoga mat for morning classes
- Your favorite festival gear
- Costumes for this year’s Theme Night
14. What should I not pack?
No illegal substances, alcohol, non-alcoholic beverages, food, weapons or pets. The use of illegal drugs is strictly prohibited at Jam Cruise. All laws pertaining to drug use must be respected.
15. Can I bring my camera?
You may bring any kind of camera to the event to shoot your vacation, however, filming and photography during the shows is strictly prohibited. In addition, drones are banned from Jam Cruise.
16. Zika, should I be worried?
Mosquitos are a reality when traveling. We recommend that all guests consider bringing insect repellant and wearing long sleeves and long pants if participating in excursions that include being in the jungle. The CDC makes periodic recommendations, guests should keep themselves aware HERE. Knowledge is power!
17. What is travel insurance and why is it beneficial?
Travel insurance is there to help you in the case of an emergency. It can alleviate unexpected travel costs due to delays/cancellations, along with medical expenses in the unfortunate scenario of a hospital visit. To view a quote for your specific reservation please click HERE.
18. If I have full financial responsibility, does my insurance policy cover the entire cost of the reservation?
Each insurance policy covers the per person rate of the reservation, regardless of your financial responsibility. Be sure to contact iTravel in order to make sure you are fully covered.
19. If I do a name change, does my insurance policy transfer to the new guest?
No, insurance policies are specific to each individual who purchases the policy. The new guest will need to purchase their own policy in order to be covered.