FAQs

8. What different amenities can I enjoy on the ship?

Fitness center with jogging track, table tennis, swimming pools, and yoga will be offered onboard! Full service Spa and Salon* Casino offering slot machines, craps, blackjack, roulette, poker, and bingo* Laundry Services* Internet Cafe* *additional charge once onboard… Read More

12. In case of an emergency, how can I be contacted on the ship?

While the ship is at sea, guests can be contacted by telephone via the ship’s radio office or MSC Guest Relations. Call sign and telephone are given below. Please note that satellite communication is very expensive. To contact the ship, dial the appropriate code followed by the relevant… Read More

1. What documents do I need?

Since you will be visiting foreign countries, Cloud 9 Travel Team strongly recommends getting a passport to attend Jam Cruise. Passengers without passports can use an original (no photocopies – must have a raised seal) birth certificate and a valid government issued ID to board the ship. If you have questions regarding your… Read More

2. What is an MSC Account?

Your MSC Account is what you will use access the online check-in with the cruise, print your eDocs and luggage tags, and where you can check out all the different onboard extras available prior to boarding. You will be receiving more information on how to create an MSC Account and your booking number… Read More

4. When do we board the ship?

Check-in on January 7, 2020 will begin at 11am and boarding should begin at approximately 1pm. You should plan to be on board by 5pm. Jam Cruise will set sail at 7:00 PM. NO EXCEPTIONS. We highly recommend Jam Cruisers to fly in the night before, don’t get left on… Read More