GUEST ADDITIONS & CHANGES

THINGS TO KNOW

  • The Lead Passenger is the only person on the reservation that can make changes, such as adding a guest or making a name change.
  • If the Lead Passenger is responsible for the full cost of the reservation, they are able to add or change a name without any further permission.
  • If financial responsibility for the reservation is shared between guests, the Lead Passenger must obtain permission from the person with financial responsibility that they would like to remove.
  • Any payments previously made on the reservation will not be refunded to the guest being removed.
  • If a guest with financial responsibility becomes unreachable, they can be removed 48 hours after a payment is missed.  Their funds cannot be used for a new guest.
  • It is the responsibility of the guests involved in the change to sort out the finances to be paid (re-imbursement of old guest & any applicable name change fees).
  • All guests traveling on Jam Cruise 18 must have their own Cloud 9 Account to board the ship.
  • If your roommate has never traveled with Cloud 9 before, have them create an account HERE.

FEE SCHEDULE

CHANGING THE LEAD PASSENGER:

  • $150 change fee through November 4th
  • $225 late change fee from November 5th – November 25th

ADDING OR CHANGING A GUEST’S NAME:

  • Complimentary through August 6th
  • $75 late addition fee from August 7th – September 11th
  • $125 late addition fee from September 12th – November 4th
  • $225 late addition fee from November 5th  November 25th

Beginning November 26, 2019, NO NAME CHANGES can be made on your reservation.
THERE WILL BE NO EXCEPTIONS!

DURING THE COMPLIMENTARY PERIOD

How To Add Your Guest Through August 6th

Add your guest online by following these steps:

Step 1: Log into your Cloud 9 Account & click “Your Reservations” from the top right hand dropdown.
Step 2: Choose your Jam Cruise 18 reservation.
Step 3: Select “View/Modify” under your active reservation.
Step 4: Click the “Replace Guest” option.
Step 5: Select “Adult 2” or the guest you wish to replace and follow the steps to add your new guest’s information.

If a guest is financially responsible for part of the reservation, the Lead Passenger must email the Travel Team with the other guests on copy to initiate the change. No changes will be allowed until the current guest approves being removed from the reservation. No changes will be accepted via phone or online chat and must be submitted in writing.

ONCE FEES KICK IN

How To Add Your Guest Starting August 7th

Step 1: Those involved in the guest addition/change should talk beforehand to sort out who will be responsible for paying the fee.

Step 2: The Lead Passenger must contact the Travel Team to initiate the addition or change.

  • If the Lead Passenger is solely responsible for the entire cost of the reservation, they are able to make additions/changes via email without any further permission.
  • If removing a guest that is financially responsible for part of the reservation, the Lead Passenger must send an email to the Travel Team with the current guest on copy (their email must be the one that is tied to their Cloud 9 Account). Once the current guest approves being removed, we will move forward with the change. No changes can be accepted via phone or online chat and must be submitted in writing.

Step 3: Once we have approval from all responsible parties and the name addition/change fee has been paid, the new guest can be added to the reservation. We will need their Full Name and either a Birthday or Email Address to find the accounts in our system. Please be sure they have created an account prior to making the addition or change.