Reservation Policies
The cabin type I wanted sold out…now what?
- Log into your Cloud 9 Account to indicate a cabin preference on the Upgrade Form by selecting the FAQs + Upgrade Doc button.
- The Travel Team will contact you if anything becomes available between now and the event.
- Should an upgrade become available, you will be required to pay the cost difference between cabin types.
- Please note, we do not allow for any cabin downgrades; however, you can upgrade your cabin if there is availability.
How do I add or change my guest?
- The Lead Guest is the only person on the reservation that can initiate changes, such as adding a guest or making a name change.
- To replace a guest or add a name on the reservation, the Lead Guest must contact the Travel Team.
- Please have everyone in your reservation create their own Cloud 9 Account.
What are the fees to add or change a name on my reservation?
Change the Lead Guest:
- $150 fee through November 1st
- $225 fee from November 2nd – December 17th, 2025
Add or Change Guest Name(s):
- Complimentary through September 30th
- $125 fee from October 1st – November 1st
- $225 fee from November 2nd – December 17th, 2025
Starting December 18th, 2025, no name changes will be accepted.
What if I can no longer attend?
- You have the option to cancel your reservation or transfer it to another person.
- If you choose to sell your cabin reservation, it is your responsibility to find a buyer and sort out the finances.
- Log into your Cloud 9 Account for details on how to transfer or cancel your reservation.
What is the cabin cancellation policy?
- All deposits and payments for Jam Cruise cabins are non-refundable.
- The Event HIGHLY recommends that all guests purchase Travel Insurance that includes Cancel for Any Reason coverage.
- Cancellations are only accepted from the Lead Guest with the understanding that the entire reservation will be cancelled.
- If one person in your reservation needs to cancel or will not be attending, please contact the Travel Team to let them know and to receive instructions if you are filing an insurance claim.
- All cancellations must be submitted in writing by completing the Cancellation Form located in your Cloud 9 Account.
- You are also able to transfer your reservation to another person, per the name change guidelines above.