I’ve never been to Jam Cruise & didn’t Pre-book – when can I make a reservation?

• The window to Pre-book has since closed on June 29.
• Fans who are new to Jam Cruise can reserve a cabin during the Public On Sale on July 9 at 1pm ET.
• You will not need a Pre-book to reserve a cabin during the Public On Sale.

I purchased a Pre-book – when can I select my cabin?

• Cabin Selection will take place on July 7 & 8 for those who have purchased a Pre-book by June 29.
• If you purchased a Pre-book and do not receive an email by 12pm on July 1, contact the Travel Team.
• Booking times are based on your Jam Cruise trip history and when you purchased your Pre-book.
• One Pre-book Token will allow you to book one cabin.
• Pre-book Tokens are non-transferable and can only be redeemed by the Token holder.
• Your Pre-book guarantees you a cabin on Jam Cruise as long as it is redeemed prior to the Public On Sale on July 9.
• Beginning at 1pm ET on July 9, those who have not redeemed their Pre-book are no longer guaranteed a cabin on Jam Cruise 23.

I want to cancel my Pre-Book.

• Cancellations must be received in writing via the form below.
• Pre-books are non-transferable.
• You will have until July 14 at 11:59pm ET to cancel your Pre-book and receive a $200 partial refund. A $50 Administration fee will be assessed to all Pre-books cancelled within the 14 day window.
• Beginning on July 15, Jam Cruise 23 Pre-books are non-refundable.

Getting Started – What is a Cloud 9 Account & why do I need one?

• A Cloud 9 Account is your personal profile, a hub for all your Cloud 9 reservations, and a place to manage your current trip.
• You will need a Cloud 9 Account in order to book a reservation. Everyone attending will need a Cloud 9 Account in order to be officially added to the reservation, make payments, and check in to the event.

How do I book a Cabin?

Step 1: Select the number of adults staying in your cabin.

• Cabins are available for occupancies of 1, 2, 3, or 4 adults. You will be able to add your cabinmate(s) during booking. If adding children (ages 0-10), you will add them through your Cloud 9 Account after making your reservation.

Step 2: Select your cabin type.

• Be sure to have a few back up choices in case your first choice is sold out.

Step 3: Select add-ons. 

• These items, such as Carbon Offsets, can be added during the booking process or at a later date based on availability.

Step 4: Review your reservation. 

• You can remove add-ons by clicking the word “Remove” below the item. Hit “Check Out” once your reservation is all set.

Step 5: Add your cabinmates(s).

• You will see your information listed as Guest 1 (aka the “Lead Guest”). Below, add your cabinmate(s) information for Guest 2. If you do not know who your cabinmate(s) will be at the time of booking, no worries! Check the box “Will provide name later” but note you will still need to cover their deposit at the time of booking. Please see the name addition/change fee schedule if choosing not to add a specific cabinmate at the time of booking.

Step 6: Choose how to pay. 

• You can choose to pay for the entire reservation or split payment with your cabinmate(s). Choose to pay in full or take advantage of our automatic monthly payment plan for a one-time $25 fee. A credit card is required for all payments.

Step 7: Accept Terms & Conditions.

• Enter your card information and acknowledge automatic billing if you are joining the payment plan.

Step 8: Protect your reservation.

• After you complete your booking, you will be directed to a page which allows you to purchase travel insurance. You are welcome to purchase insurance from anyone, but we’ve done the legwork for you. We have partnered with IMG to provide plans that cover the per person cost of your reservation. To ensure you are fully covered, you will want each guest to have their own plan purchased.

Jam Cruise 23 Referral Program

If there’s one thing Jam Cruisers love💖, it’s introducing new people to Jam Cruise! 1st timer cabin you refer earns you ✨$100 reservation credit✨.

To earn a referral credit, the person you refer must be in a different cabin than yourself and must enter your name at the time of booking in the “Referred By” field in the reservation. There is no limit to how many times you can be listed as the “Referred By” person. Just remember, you get a $100 credit for each new reservation booked (not per person in the cabin).

HERE’S HOW IT WORKS:

• You MUST have sailed on at least one Jam Cruise to refer new cruisers and receive a credit.
• Both people in the reservation you refer must be new to Jam Cruise.
• For every new reservation you refer for Jam Cruise 23, you will earn $100 credit on your reservation.
• Your friend will also earn $100 credit toward their reservation – everyone wins!
• They MUST enter your name when they book their reservation.
  • They will see a “Referred By” section during their booking process in the “Guest Details” page where they will enter your name, easy peasy.
  • Once the reservation is confirmed, it’s too late to add you as a referral.
• There is no limit to how many reservations you can refer or how many credits you can rack up, but please note it’s one $100 credit per new reservation, not per person in the room.
• The person you are referring cannot be in your reservation – they MUST be on a separate reservation.
• Once they enter your name & their reservation is booked, no further action is needed.
• You will be credited DURING Jam Cruise 23. Both parties must attend the event in order to receive their referral credit.

How much does it cost to make a reservation?

• Packages are priced per person and in USD.
• A $250 non-refundable deposit ($500 for a Yacht Club) per person is required to reserve a cabin.
  • This deposit goes towards the total cost of your reservation.
  • Your $250 Pre-book will be applied to the reservation as part of your initial deposit when you book.
• All payments must be paid by Credit Card (Visa, MasterCard, Discover & American Express).

Can I split the cost with my roommate?

• Yes! At the time of booking, there will be an option to have 100% financial responsibility or split the financial responsibility with your guest(s).
• If splitting financial responsibility, the Lead Guest will first need to pay their deposit to make the reservation.
• Following immediately after, the additional guest(s) on the reservation will need to log into their Cloud 9 Account(s) to supply the remaining deposit(s) to confirm the reservation.
  • All deposits must be paid within 24 hours or the reservation is subject to cancellation.
• Financial responsibility can also be split after the reservation is booked by contacting the Travel Team via email.

Are there any advantages to paying in full?

There is a Pay in Full discount to the first 100 cabins paid in full at the time of booking.

What are the payment plan options?

You can either pay in full or enroll in our automatic monthly payment plan. You will have five monthly payments processed on the 15th of each month starting in August and ending in December.

• A one-time $25 payment plan fee will  be added to your initial deposit payment for joining the payment plan.
• If we do not receive your payment after the 48 hour grace period, you will be assessed a $35 declined payment fee.

What is Travel Insurance and why should I get it?

We strongly suggest guests purchase travel insurance to protect your vacation investment and get peace of mind. If we have learned anything from the past it’s that you never know what can happen, it’s important to be prepared for anything.  

There are many Travel Insurance options that can be found with a quick Google search, but we have done the leg work for you and have partnered with IMG (International Medical Group) to offer Travel Insurance plan options. Click below to compare the different policies and get quotes. You purchase your policy directly with IMG, any corrections or changes must be directed to them within 10 days of your policy purchase. Please be sure to read your policy as soon as you receive it by email.

You can add insurance to your reservation at the time of booking or anytime up to 24 hours before you depart for Jam Cruise, but keep in mind you MUST purchase a plan within 20 days of your initial deposit if you want Cancel For Any Reason coverage, if you have a pre-existing condition, or if you think you may need to cancel because of work.  If you purchase a policy through IMG, you have a 10 day look period and can cancel for a full refund during those 10 days.  Be sure to read through your policy when you receive it.

What is a Carbon Offset?

• By purchasing a Carbon Offset, you are offsetting the emissions from your personal travel to the event (your carbon footprint).
• Carbon Offsets purchased through Jam Cruise support Trees, Water & People and offer not only an opportunity to reduce your environmental impact, but to also curb deforestation rates, improve the health of families, and support our efforts to protect and conserve natural resources in Central America.
• Add Carbon Offsets when you book or through your Cloud 9 Account at any time!

How do I add or change my guest?

• The Lead Guest is the only person on the reservation that can initiate changes, such as adding a guest or making a name change.
• To replace a guest or add a name on the reservation, the Lead Guest must contact the Travel Team.
• Please have everyone in your reservation create their own Cloud 9 Account.

What are the fees to add or change a name on my reservation?

Change the Lead Guest:

• $150 fee through November 13
• $225 fee from November 14 – December 21, 2026

Add or Change Guest Name(s):

• Complimentary through October 16
• $125 fee from October 17 – November 13
• $225 fee from November 14 – December 21, 2026

Starting December 22, 2026, no name changes will be accepted.

What is the Pre-book Cancellation Policy?

• Cancellations received before July 15 at 11:59pm ET are subject to a $50 administrative fee as outlined in the Terms & Conditions of your Pre-book purchase.
• Beginning July 15, Jam Cruise 23 Pre-books are non-refundable.

What is the Cancellation Policy?

• All deposits and payments for Jam Cruise cabins are non-refundable.
• The Event HIGHLY recommends that all guests purchase Travel Insurance that includes Cancel for Any Reason coverage.
• Cancellations are only accepted from the Lead Guest with the understanding that the entire reservation will be cancelled.
• If one person in your reservation needs to cancel or will not be attending, please contact the Travel Team to let them know and to receive instructions if you are filing an insurance claim.
• All cancellations must be submitted in writing by completing the Cancellation Form located in your Cloud 9 Account.
• You are also able to transfer your reservation to another person, per the name change guidelines above.

What travel documents do I need to board the ship?

The Western Hemisphere Travel Initiative allows U.S. citizens sailing on cruises that begin and end in the same U.S. port to travel with one of the following documents:

• Valid U.S. Passport valid 6 months beyond Jam Cruise 23 dates
• Passport Card
• Original copy of a state issued Birth Certificate. If your Birth Certificate has footprints on it, it will not be accepted (these are hospital issued certificates) and government photo I.D.
• If you are a recent U.S. citizen and have not yet received your U.S. Passport, you will need to bring your original Certificate of Naturalization.
• Original Green Card (no copies)
• If you are traveling on a Student Visa, you should not book Jam Cruise at the end of your Visa. If you are at the end of your Visa, you must provide written proof of employment or risk being left on shore!
• * If you are not a U.S. Citizen, call U.S. Immigrations at 1-800-375-5283 for guidelines on acquiring the proper identification for your nationality.

Please note that the name on your ticket must match the name on your identification. If you are recently married or have undergone a name change, be sure to bring along supporting documentation. Contact the Travel Team to update the name on your reservation.

Failure to possess the required travel documents may prevent you from being able to travel; in such event, no refunds shall be provided to you.

If you have questions regarding your travel documents, you should contact Customs and Border Protection.

Pro Tip: Take a photo of your state issued Birth Certificate on your phone before you leave. It must be clearly legible & you must be able to see the borders so it looks like a copy when printed. This way if anything happens to your Passport, you will have a copy of your Birth Certificate.

When and where do we get on the ship?

• Jam Cruise 23 departs from PortMiami located in Miami, FL.
• More information confirming the terminal will come with the Welcome Letter closer to sailing.
• Check-in will begin at 12:00 PM ET on February 4, 2027.
• Check-in will close at 5:00 PM ET.
• Please plan to be on the ship no later than 5pm on February 4.

Members of my party are arriving later than me, can we board at different times?

• Absolutely! Everyone checks in individually, so you can check in and board at separate times.

When and where do we get off the ship?

• Jam Cruise 23 returns to PortMiami on February 10, 2027.
• Disembarkation is scheduled to begin at 7:00 AM on the day we arrive.
• If you are flying out of Miami, MSC recommends choosing one that departs after 12:30 PM.
• If flying from Fort Lauderdale, MSC recommends flights that take off after 1:30 PM.
• Book at your own discretion – Jam Cruise and MSC Cruise Line are not responsible for any missed flights.

What should I pack?

Passport • Sunglasses • Hat • Sunscreen & Aloe • Bug Spray • Reusable Bottle/Cup/Straw • Rain Gear • Warm Clothes • Swimsuit • Pool Float • Ear Plugs • Sea-Bands or Dramamine • Costumes for Theme Nights •  Your Cloud 9 Passport!

Do Not Pack These…

• Illegal substances, weapons, drones, and pets.
• The use of illegal drugs is strictly prohibited and all laws pertaining to drug use must be respected.

Can I bring my camera?

• You may bring any kind of camera on Jam Cruise to shoot your vacation.
• Filming Jam Cruise sets and any kind of photography during the shows is prohibited.
• Drones are banned from the event.

Can I bring my tape recorder?

• While taping aboard Jam Cruise is generally permitted, some artists may not want their sets recorded. If this is the case, the Safety Team may request that taping equipment be removed from a venue. Please respect the wishes of the artists.
• Taping gear should not be left unattended. Any gear that is left alone for more than 15 minutes will be considered lost and found and be turned into the MSC front desk.
• Taping gear including microphones cannot be attached to railings, fixtures or any part of the ship.
• Jam Cruise has the right to remove taping gear that is deemed a nuisance at anytime. If you are unsure, clear it with the Safety Team or Jam Cruise Guest Relations before you set up.
• Taping on Jam Cruise 23 is authorized for non-commercial purposes only. Unauthorized sale, duplication, and/or distribution is strictly forbidden. All Jam Cruise 23 performances and recordings are the exclusive properly of Cloud 9 Holdco, LLC. We reserve the right to withdraw our sanction of recording, tape trading, and/or non commercial digital file transfer on a case-specific basis or in general, as we deem necessary.

Do I need an electrical converter?

• All cabins have a few standard 120V outlets as used the United States. For more flexibility, be sure to bring a European converter.

Do I need to bring cash?

• Purchases aboard will be made with your cruise card. If you would like to have cash for our port stops, packing a few dollars will save you time searching for an ATM. Additionally, MSC Guest Services can disperse cash to you via charging the card on account for a fee.

Are there any additional fees?

• There is a $350 fee applied per person which includes all taxes, fees and gratuities. A portion of this fee will support Positive Legacy and the Conscious Cruiser program.
• If you are utilizing the payment plan, there is one-time $25 fee.
• All taxes and fees are included at the time of booking, with exception of the potential fuel surcharge.

Potential Fuel Surcharge

• MSC reserves the right to charge a fuel supplement charge in the instance that MSC implements such a charge fleet-wide for all cruises (not just specific to Jam Cruise)
• The charge will not exceed US $50.00 per person, per day

Is there a dress code on the ship?

• There is no dress code, but shirts and shoes are required in all dining areas.
• Jam Cruise will feature different theme nights, so you’ll want to pack a special costume for those too!

Will vegetarian, vegan & gluten-free options be available?

• Vegetarian, vegan & gluten-free options will be available at all meals.
• You should tell the host of the restaurant, and they will let your waiter know.
• If you haven’t already, update the Dietary Request section of “Your Profile” in your Cloud 9 Account.

Are there any medical facilities on board?

• In case of emergency, call the Front Desk.
• A registered nurse with regular office hours is onboard.
• In the event of a medical emergency, a qualified medical doctor is on call 24 hours a day.
• Guests with any pertinent medical information or specific medication needs are asked to notify us in advance.
• Event Safety is also available 24 hours a day with US licensed EMTs.

In case of an emergency back home, how can I be contacted onboard?

• You will have the ability to add Wi-Fi to stay connected during your trip. iMessage and WhatsApp are both great ways for your family and friends to stay in touch while you are away.
• The Cloud 9 Team can be reached at [email protected] and will try to help communicate.

When will the music schedule be released?

• The schedule will be posted a few weeks before the event, so stay tuned!

How many shows does each band play?

With the infamous Jam Cruise sit-in’s and revolving jam sessions, you never know exactly how many times your favorite musicians will perform!

• Most bands onboard will be performing two scheduled shows.
• Bands with an (*) will only be performing one show.

Is there assigned seating at the shows?

• There is no assigned seating at any venue, but there are some open seating options available in certain venues.