Ship FAQ
Are food and drinks included?
- Your package includes meals in the main buffet and select restaurants where you can enjoy breakfast, lunch, dinner, and late night bites.
- There are also up-charge dining options available at specialty restaurants onboard.
- Non-carbonated beverages (water, non-speciality coffee, tea, juices, etc.) are included.
- Drink tickets are available for purchase to use for wine, beer, and cocktails onboard.
Is there a dress code on the ship?
- There is no dress code, but shirts and shoes are required in all dining areas.
- Jam Cruise will feature different theme nights, so you’ll want to pack a special costume for those too!
Will vegetarian, vegan & gluten-free options be available?
- Vegetarian, vegan & gluten-free options will be available at all meals.
- You should tell the host of the restaurant, and they will let your waiter know.
- If you haven’t already, update the Dietary Request section of “Your Profile” in your Cloud 9 Account.
What are some of the Divina’s amenities?
Full Service Spa & Salon • Casino • Water Slide • Specialty Restaurants & Buffet • Multiple Bars, Lounges & Pop-Up Bars • Fully Equipped Fitness Center • Multipurpose sports court (Basketball, Tennis & Soccer)
How do I make a spa appointment?
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Reserve spa appointments by calling or stopping by the Spa once you board the ship!
Is there Wi-Fi on the ship?
- Disconnecting is highly encouraged; however, wireless access is available throughout the ship.
- You can purchase an Internet Package on your mobile device, laptop, or tablet once you board.
- Rates will be available once onboard.
Is there a Lost and Found?
- Lost & Found is located at the Help Desk in the on Deck 5.
- If you leave something behind on the ship, email MSC at [email protected]
What in-cabin amenities are there?
Interactive TV • Electronic Safe • Telephone • Hair Dryer • Complimentary Hair and Body Wash • Vanity Area
Where can I keep my valuables?
- Every cabin on the ship has an electronic safe.
- We strongly suggest placing your passport, wallet, cash, and any other valuables inside as soon as you arrive onboard.
- The event is not responsible for any lost or stolen items.
Are there any medical facilities on board?
- In case of emergency, call the Front Desk.
- A registered nurse with regular office hours is onboard.
- In the event of a medical emergency, a qualified medical doctor is on call 24 hours a day.
- Guests with any pertinent medical information or specific medication needs are asked to notify us in advance.
- Event Safety is also available 24 hours a day with a variety of staff, including EMT’s licensed in the US.
In case of an emergency back home, how can I be contacted onboard?
- You will have the ability to add Wi-Fi to stay connected during your trip. iMessage and WhatsApp are both great ways for your family and friends to stay in touch while you are away.
- The Cloud 9 Team can be reached at [email protected] and will try to help communicate.