1. What is a Cloud 9 Account & why do I need one?

Your Cloud 9 Account is your personal profile. Every guest attending Jam Cruise 18 is required to have an account in order to check in. If you have attended Jam Cruise before, you already have an account & can log in HERE. If you are a first… Read More

2. What is a Pre-book Token?

A Pre-book “Token” is your $250 deposit which will be applied to your booking during Cabin Selection May 9-11, 2022.  You will receive a unique Token code that will go live at a specific time during these dates and will allow you to choose your cabin. If you purchased more… Read More

5. Am I able change my cabin type?

Jam Cruise does not allow for any cabin downgrades. However, you can upgrade your cabin if there is any availability. Log into your Cloud 9 account to join the Upgrade List. Read More

6. Can I bring my kids?

Yes! Find out more about bringing your kids HERE! Once you are ready to add your kids, fill out the Kids Form which can be found in your Cloud 9 account. Read More

9. What if I can no longer attend?

Please refer to our cancellation policy HERE. You can also perform a name change and transfer your reservation to someone else, but fees may apply. It is always a great idea to purchase travel insurance to protect yourself from the unexpected. Click HERE to receive a quote for your reservation. Read More

10. What methods of payment are accepted?

The initial deposit must be paid by credit card at the time of booking. Jam Cruise 19 accepts major credit cards including Visa, MasterCard, Discover, and American Express. You can also enroll in our ACH Program and use a bank account to set up automatic payments.  … Read More