Ship FAQ
Are food and drinks included?
- Your package includes meals in the main buffet and select restaurants where you can enjoy breakfast, lunch, dinner, and late night bites.
- There are also up-charge dining options available at specialty restaurants onboard.
- Non-carbonated beverages (water, non-speciality coffee, tea, juices, etc.) are included.
- Drink packages as advertised on MSC are not available for Jam Cruise. Drink tickets will be available for purchase on board. More information will be included in the Welcome Letter you will receive closer to the event.
Is there a dress code on the ship?
- There is no dress code, but shirts and shoes are required in all dining areas.
- Jam Cruise will feature different theme nights, so you’ll want to pack a special costume for those too!
Will vegetarian, vegan & gluten-free options be available?
- Vegetarian, vegan & gluten-free options will be available at all meals.
- You should tell the host of the restaurant, and they will let your waiter know.
- If you haven’t already, update the Dietary Request section of “Your Profile” in your Cloud 9 Account.
What are some of the Poesia’s amenities?
Full Service Spa & Salon • Casino Royal • Specialty Restaurants & Buffet • Multiple Bars, Lounges & Pop-Up Bars • Fully Equipped Fitness Center • Multi-purpose Sports Court • Virtual Game Room
How do I make a spa appointment?
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You will be able to purchase spa packages as a pre-purchase when you check in before the cruise and during Jam Cruise 23.
- We recommend swinging by the spa early on embarkation day to reserve your appointment time.
Pro tip: Optimal spa therapy times tend to go quickly, we recommend setting your Spa appointment early on embarkation day.
Is there Wi-Fi on the ship?
- Disconnecting is highly encouraged; however, wireless access is available throughout the ship.
- You can purchase an internet package for 1-4 devices during the pre-purchase or while on board.
Is there a Lost and Found?
- Lost & Found is located at the MSC Help Desk in the on Deck 5.
- If you leave something behind on the ship contact the Travel Team
What in-cabin amenities are there?
Interactive TV • Electronic Safe • Telephone • Hair Dryer • Complimentary Hair & Body Wash • Vanity Area
Where can I keep my valuables?
- Every cabin on the ship has an electronic safe.
- We strongly suggest placing your passport, wallet, cash, and any other valuables inside as soon as you arrive onboard.
- The event is not responsible for any lost or stolen items.
Are there any medical facilities on board?
- In case of emergency, call the Front Desk.
- A registered nurse with regular office hours is onboard.
- In the event of a medical emergency, a qualified medical doctor is on call 24 hours a day.
- Guests with any pertinent medical information or specific medication needs are asked to notify us in advance.
- Event Safety is also available 24 hours a day with US licensed EMTs.
In case of an emergency back home, how can I be contacted onboard?
- You will have the ability to add Wi-Fi to stay connected during your trip. iMessage and WhatsApp are both great ways for your family and friends to stay in touch while you are away.
- The Cloud 9 Team can be reached at [email protected] and will try to help communicate.